Customer Survey
	In an effort to better serve our customers, we ask if you would please take a few moments to complete this survey.
	* Company:
	Location:
	* Name:
	Title:
	* Email:
	Above Average Average Needs Improvement A. How would you rate the following? 1. The overall service received from North Easton Machine (NEM) is? 2. The quality of NEM products is? 3. NEM's competitiveness in product pricing is? 4. The value of NEMs products and services, as compared to our competitors is? 5. Response time of NEM's Order Acknowledgements are? 6. Accuracy of NEM Order Acknowledgements are? 7. The turnaround time for Request for Quote is? 8. The accuracy of Quotes provided by NEM is? 9. Delivery time of your parts from NEM is? 10. The packaging of your products when shipped from NEM is? B. How has our response been when you called for assistance with: 1. Technical information/questions 2. Pricing information/questions 3. Delivery information/questions 4. Quality information/questions C. Do you feel we could provide more of your screw machined products and machined parts? Yes No Comments: D. Are there any additional value added services you feel we could provide? Ship to stock Kanban Packaging Assembly Labeling Other, please specify: E. Would you recommend NEM to other companies? Yes No Comments: F. Additional Comments, if any: Thank you for completing this survey. This survey goes directly to Jon Holbrook, President, of North Easton Machine, he values your opinions and comments. The surveys are then reviewed at our next Management Review Meeting, as outlined in our ISO Quality System, to determine if further action is necessary.